• Single call center
  • Service at Amway Centers
  • Service quality control

Single call center

Single call center

Available 24/7.
You can reach us by phone (8 800 100 9000) or
by email inforu@amway.com

The Mystery Caller research, carried out by the Your People company in 2015, showed that Amway ranks higher in general service quality than any of its competitors. Our company has put in place a set of regulations and guidelines that clearly determine the time frame for processing queries.

Service at Amway Centers

Service at Amway Centers

We continually strive to improve the quality of our service.
Our Business Service Centers regularly carry out Mystery Shopper and Mystery Caller studies, which help us refine our employee training program. 

Our Business Service Centers also utilize a special feature, the Quality Button, for receiving feedback on the way employees do their work. Any customer is welcome to share their thoughts with the company. All the feedback is forwarded to designated staff, who do their utmost to ensure that our service meets all of our clients' and partners' requirements.

Service quality control

Service quality control

We constantly monitor our service quality, both at the Customer Service Department and the Business Service Centers.

We care a great deal about knowing both our strengths and our weaknesses, and ensure that our employees receive additional training.

In 2015, the share of positive responses reached 94.06 % in the Mystery Shopper survey and 95.19 % in the Mystery Caller survey, which indicates an excellent level of service. The level of service in our company is defined by a number of regulations and guidelines, which govern the employees' liability for the result of their work, as well as the relations between various departments of the company. This allows us to maintain a consistent service quality.