Contact information

By calling (495) 981-4000 you are greeted by an answering machine and offered a menu that will give you the ability to access any of our departments. 

Before choosing the necessary department please press "star" button.  If your telephone does not have a "star" button feature your call will be transferred to our Reception desk. 

Choosing a department: 

1 - Amway Automatic Touch-tone System (ATS)

2 - Customer Service Department

0 - Reception desk 

Before being transferred to the Customer Service Group you are asked to enter your AIE Contract number and Pin number. 

If you do not enter your AIE Contract number and Pin code, your call is automatically transferred to the Reception desk.  The Receptionist does not answer questions regarding AIEs’ business.

Please, follow the answering machine instructions in order to be transferred to the necessary department. 

AIE Relations Department

Address:

107140, Russia, Moscow, 3, Verhnyaya Krasnosel'skaya st., ap. 2, "Krasnosel'skij" business centre, 3rd floor, Krasnosel'skaya metro station

Tel. in Moscow: +7 (495) 981-4000 
From other cities in Russia: 8-800-100-9000
e-mail:  inforu@amway.com

Working hours:

  • Monday-Friday 9am – 6pm
     

Attention! Please, make a prior call to make an appointment for consultation with our AIE Relations staff in the office.

Customer Service Group

Address:

107140, Russia, Moscow, 3, Verhnyaya Krasnosel'skaya st., ap. 2, "Krasnosel'skij" business centre, 3rd floor, Krasnosel'skaya metro station

Tel. in Moscow: +7 (495) 981-4000 
From other cities in Russia: 8-800-100-9000
E-mail:

  • For Your questions and proposals, consolidated order claims, requests, photos for recognition of new qualifications: inforu@amway.com
  • For new ABO Contracts, orders, documents for changing status or personal data: zakaz@amway.com

Working hours:

  • Monday-Saturday 8am – 8pm
     

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