If a defect is discovered during the warranty period, you should apply to Amway.
1) If the Cookware was purchased in an Amway Trading Center, you should come to the Trading Center, fill out a claim form and provide the Cookware where a defect was discovered for evaluation.
Amway shall give you an opportunity to choose a claims settlement option that suits you:
2) If you purchased the Cookware by way of placing a consolidated order, you can do one of the following:
The Cookware shall be returned by an AIE, a direct buyer of the product, or other persons acting on the basis of the power of attorney (if the AIE is an individual, he shall provide a notarized power of attorney; if the AIE is a legal entity, it shall provide a power of attorney signed by CEO and certified with a stamp. The original of the power of attorney shall be provided).
A part or a set shall be replaced at the request of an AIE how is directly in possession of the set or another person who acts on the basis of a hand-written power of attorney issued by the direct possessor and accompanied with a copy of the principal’s passport.
If your claim is considered unjustified and you do not agree with such an opinion, you can challenge it. To do so, you can request an expert evaluation from any independent authorized company. If the experts establish that Amway’s opinion is unlawful, Amway shall reimburse your expenses for expert evaluation.
Sat your request, Amway can also send the Cookware for expert evaluation. To this end, you have to send a personal request to CEO of LLC “Amway”. The Cookware shall be sent to an independent organization. If the experts confirm the legitimacy of Amway’s opinion, you will be advised to reimburse evaluation expenses incurred by Amway.
 LLC "Amway", 127018 Russia, Moscow, Sushchevsky Val 18.